Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

There is a $9 Flat Rate for shipping of all hair and custom Unit Orders

Which payment methods are accepted in the Online Shop?

PayPal allows you to make payments using a variety of methods including: PayPal balance, bank account, PayPal branded debit and credit cards, PayPal Credit, debit card, and credit card.

How long will delivery take?

Please allow 5-8 Business days for all virgin bundle orders processing and shipping. Rush Shipping also available.
Please allow 10-15 for all unit orders. Business days for processing and shipping. Rush Shipping also available.

How secure is shopping in the Online Shop? Is my data protected?

Yes. PayPal uses SSL technology to keep your information safe. In addition, when you send a payment using PayPal, the recipient won’t receive sensitive financial information like your credit card or bank account number. This way, you don’t have to worry about paying people you don’t know.

What exactly happens after ordering?

You will receive an order confirmation confirming your items and payments.  Depending on your order you may or may not be contacted by Totteanna in order to clarify any specifics.  Please allow 5-8 Business days for all virgin bundle orders processing and shipping. Rush Shipping also available.
Please allow 10-15 for all unit orders. Business days for processing and shipping. Rush Shipping also available.

Do I receive an invoice for my order?

Items ordered online are paid at the time the order is placed.  If you need something above and beyond what was ordered you may receive an invoice.

Call or text PHONE

214-600-0622

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